We aim to ship your purchases within 1-3 working days of receiving the order. All orders are shipped from our HQ in the UK. A tracking number will be included in your shipping confirmation email.
Our shipping rates are per parcel and delivery timescales may vary, depending on the delivery location. All shipping costs are nonrefundable.
Standard shipping is free to the UK when you spend £79.99 or more.
1. Standard Royal Mail Tracked 48 Approx 2-4 working days £4.59
2. Express Royal Mail Tracked 24 Approx 1-2 working days £6.59
1. International Tracked Service
£19.00 Europe and £29.00 RoW for orders below £100
£11.00 Europe and £25.00 RoW for orders over £100
International Tracked shipping is through Royal Mail and a partner company in each country. Delivery aim is 7-10 working days however the service to individual countries may vary, depending on location and the postal service in each country.
2. International DHL Express Courier Service £25 Europe and £32 RoW
DHL Express is a door to door courier worldwide service. Delivery is usually 2-3 working days to Europe and 2-5 working days to USA and Rest of the World including South Africa, UAE and Australia/NZ. Cut off for same day collection is 12.00pm GMT Monday to Friday. After this time the order will be shipped the following working day.
* We strongly recommend using International Express Courier shipping if you are ordering from Pakistan, South Africa, Bahrain, Oman, Kuwait, the UAE and Saudi Arabia.
Unclaimed/Return to Sender/Nonpayment of Customs
Eqclusive is not responsible for any non delivery of orders due to failed delivery attempts and it's your responsibility to arrange further delivery or collection directly with the postal service.
If a parcel is unclaimed and sent back to us, shipping costs will reapply to have the parcel resent. If the customer refuses to pay customs charges or does not claim the package and it is returned, all shipping charges will be deducted from any refund plus a £10 handling fee. Unclaimed and rejected parcels can take up to 3 months to be returned to sender and no refunds can be processed until the goods have been received. Please see below for further information regarding Brexit & customs charges.
Tracking Your Shipment
Please use the tracking link provided in your shipping notification email to follow your order's progress. Due to covid, there may be some delays with the courier services being slow to update the tracking information.
If you believe your parcel to be lost, please contact firstname.lastname@example.org and we will assist with locating your package.
If your delivery is damaged in anyway, it is important that you contact us via email to email@example.com within 48 hours, otherwise the delivery companies may not accept a claim.
Customs Payments and Brexit
Eqclusive operates on a Delivery Duty Unpaid (DDU) basis which means that the buyer is responsible for any import duties, taxes and customs which may be necessary to release an order from international customs.
Following the UK leaving the EU on 1st January 2021 (BREXIT), there have been some changes to customs and duty charges for EU customers. Tax and import duty varies from country to country so we recommend you check first with your local tax office to see if any fees will be payable.
If the customer refuses to pay any duty and customs charges and the parcel is returned to sender all shipping charges will deducted from any refund. No refund will be made until the returned parcel has been received by ourselves. Please note that parcels that have been 'returned to sender' can take up to 3 months to arrive. We will not cover any fees which may be incurred to return the parcel which will result in it being destroyed by the customs authorities.
Customs, tax and import payments are completely out of our control. By ordering on our website, you are accepting these terms and conditions.
If you have any questions please send us an email to our Customer Service team on firstname.lastname@example.org